FAQs
- What payment methods do you accept?
- We accept a variety of payment methods to make your shopping experience convenient and secure.
You can pay using VISA, MasterCard, PayPal, Apple Pay and Google Pay. - How can I track my order?
- You can track your order by clicking on the "Track Your Order" link in the main menu and entering your order number and email address.
- What is your return policy?
- We offer a 14-day return policy for unused and undamaged items. To initiate a return, please contact our customer service team with your order number and reason for return.
- How long does shipping take?
- Standard shipping typically takes 7-10 business days for your order to arrive from the moment it leaves (Up to 3 business days).
- Do you offer international shipping?
- Yes, we ship to many countries worldwide.
- How can I contact customer service?
- You can contact our customer service team via the "Contact" page on our website, or by emailing support@cy-j.com.
- What should I do if I receive a damaged or incorrect item?
- If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide your order number and a photo of the damaged or incorrect item.
- How do I change or cancel my order?
- To change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.